Custodial parties or non-custodial parents can file a complaint with the Department of Child Support Services either orally or in writing.
You should give the county your contact information, the case name and number, and the issue you want resolved.
Your complaint may be about any Department of Child Support Services or Franchise Tax Board action or inaction; except for complaints about court orders, custody, or visitation.
You must make the complaint within 90 days of when you knew about the problem.
The Department of Child Support Services will have someone other than the caseworker involved with your complaint investigation and try to resolve your complaint.
If the complaint is out of the county’s area, it will be sent to the right county within five days.
The Department of Child Support Services must give you a written response to your complaint within 30 days of when the received your complaint.
The investigator will tell the Department of Child Support Services or Franchise Tax Board what they must do to resolve the issue.
If you are not satisfied with the county’s response, the Department of Child Support Services will send a written notice to you with information on your rights to a State Hearing
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